{
"uuid": "2b7c1a90-95f3-4a1e-bb0e-1d4b6f0f9c22",
"status": "open",
"channel_uuid": "123e4567-e89b-12d3-a456-426614174000",
"unread_count": 2,
"last_message_at": "2026-08-25T14:31:09.412-03:00",
"created_at": "2026-08-25T14:20:00.000-03:00",
"updated_at": "2026-08-25T14:31:09.412-03:00",
"awaiting_human_since": null,
"channel_provider": "string",
"assigned_agent": {
"uuid": "095be615-a8ad-4c33-8e9c-c7612fbf6c9f",
"name": "string"
},
"assigned_group": {
"uuid": "095be615-a8ad-4c33-8e9c-c7612fbf6c9f",
"name": "string"
},
"message_count": 0,
"messages": [
{
"uuid": "0f6f7a4e-3b1d-4a9c-9f2b-6d1f0c4a51e7",
"direction": "inbound",
"type": "text",
"status": "received",
"content": {
"text": "Quero rastrear meu pedido"
},
"provider_message_id": "wamid.HBgNNTUxMTk5OTk5ODg4OBUCABIYFDNBM0Y5",
"created_at": "2026-08-25T14:31:09.412-03:00",
"updated_at": "2026-08-25T14:31:09.412-03:00",
"transcript": null
}
],
"customFields": {
"property1": "string",
"property2": "string"
}
}